Rants/Ideas

tech_35f5150c

tech_3ddfbcca that’s nuts. Surprisingly for how small and outdated my dealer is, every tech gets a diag laptop and desktop PC. I opted to get just the laptop because I didn’t want more clutter on my bench

tech_9005f562

tech_b7cc7a83 seems like all the "cost of doing business" has all been passed along to the employees.

tech_d5f1b619

Tech_00 anyone else seeing A LOT of people all quitting at once? like 2+ per week and it just keeps going

tech_56b936d2

tech_d5f1b619 everyone is tired of the industry, or looking for the greener grass. My job keeps bleeding new techs like it's a revolving door.

tech_232daa7f

tech_eb8faa09 I used to work for group one. I worked at a BMW/MINI dealer and was in the MINI department and then group one sold the MINI brand to another company. 4 out of the 5 techs we had in the MINI shop were transferred over to the new dealership.

tech_03f312f6

Since 2019, customer-pay labor rates are up about 50%, technician pay is up closer to 25–30%, and fixed ops is covering more dealership overhead than it did before the pandemic... So dealerships found a way to charge substantially more for the same hour of technician labor while technician compensation grew much more slowly.

And then the industry asks why there’s a technician shortage.

tech_3e5e49d7

Everyone who is doing video mpi’s. Whats your thoughts on it? Here we’re being forced to do intros and say our name, we’re not allowed to say our tech number it needs to be our name. I dont think we need to go to that extreme to introduce ourselves. It’s like we’re doing the advisors job and they’re making the commision for it while the techs get nothing. Our writers make the commission for just being the face of the work which to me is unfair. What are your guys opinions??

tech_56b936d2

tech_3e5e49d7 I like using just my first name, makes it personable, my go to is "goodmorning, my name is Dustin, Master tech at insert dealership here looking at your insert year make and model" then go into concerns, findings and suggested repairs.

tech_e4bf3710

Just thought I would share an example of how bad the manufacturers hose us on warranty times just because they can. 2019 Honda Pilot- Hondas own published flat rate manual shows a valve adjust at 3hrs, a starter motor replacement at 0.9hrs, and replacing both starter cut relays at 0.1hrs each— They came out with a warranty extension that entails performing all of this work, and it only pays 2.8 hrs- contradicting their own labour times, how does that make any sense?

tech_bc69c305

tech_e4bf3710

tech_e4bf3710 agreed, I never adjusted the valves though and never had a problem when I worked for Honda, they say tight valves caused the starters to go out because it was overworking the starter but it only happens with the models with stop start because of the constant usage of the starter. The models with the 6 speeds never have starter issues even though they have the exact same engine.

tech_3ddfbcca

tech_3e5e49d7 We recently started doing it and it really isnt that bad. I do feel like for the amount of time that I'm spending on multi-points now I dont feel like its really helped sell more than just taking pictures or shorter videos of problems rather than a whole mpi video. Management says its helping sell more though so idk. The advisors are supposed to review and send the video to the customer but I feel like half the time it doesnt even get sent to them.

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